General terms and conditions GNM Online

Article 1. Definitions

• GNM-Online is an initiative of Dr Johan Denis, this company is registered with the Chamber of Commerce under number 0819133623 in the Trade Register.
• Client: The natural or legal person who has commissioned the Contractor to provide services in the field of coaching or related activities.
• Contractor: Dr Johan Denis who has declared these general terms and conditions applicable.
• Agreement: Any agreement between the Principal and the Contractor for the provision of services by the of services by the Contractor on behalf of the Client.
• Services: All coaching/teaching activities ordered.
• Participant: the natural person who participates in activities such as coaching, onlinemeetings, courses and workshops.
• Events: this includes all meetings, both online and offline, which GNM-online offers.

Article 2. Applicability of these general conditions

1. These general terms and conditions apply to all offers and agreements whereby services are offered or provided by the Contractor.
2.  Deviations from these general terms and conditions are only valid if and insofar as they have been agreed in writing between the Client/Participant and the Contractor.
3. Should one or more provisions of these general terms and conditions be null and void or nullified, the other provisions of these general terms and apply. The Client/Participant and the Contractor will then consult in order to agree on a new provision to replace the void or nullified provision as much as possible in accordance with the purpose and meaning of the original provision. original provision. 

Article 3: Offers and formation of the Agreement

1. All quotations made by Provider are free of obligation and valid for 30 days, unless otherwise indicated. Contractor shall only be bound by an offer if the acceptance thereof is confirmed to Contractor by Principal within the stipulated period of validity without reservation or amendment.
2. The prices in the quotations include VAT.
3. The Agreement is concluded by acceptance of the offer by the Principal as referred to in the last sentence of paragraph 1. The Principal and the Contractor have also entered into an Agreement if the Contractor confirms an agreement made between the Principal and the Contractor in writing and the Principal does not dispute the correctness thereof in writing within ten working days or - if that period is shorter - before commencement of the work.
4. An agreement with a natural person as client may also be concluded if, at the request of that natural person, an interview has been held with or on behalf of the Contractor, on the basis of which the parties agree on a counselling programme and which is followed by the Contractor sending an invoice.

Article 4. Courses and activities

1. Of all our courses and activities, our website describes what a participant can expect and the costs of participation.
2. If an activity cannot take place due to circumstances, Provider will offer each participant an alternative for a next equivalent activity. Provider will ensure that each participant is informed of the new date in good time.

Article 5. Cancellation

1. An order for a service is final when the Contractor has acknowledged receipt of the order by means of an order confirmation.
2. Client/Participant is not entitled to cancel a final order.
3. Cancelling an online class series: 
4. Those who cancel the course are subject to the following conditions
   • more than 3 weeks in advance: 75% refunded
   • between 3 and 2 weeks in advance: 50% refunded
   • less than 2 weeks in advance: no refund possible
5. If, in the event of cancellation, someone takes his/her place who meets the required conditions will receive a full refund
6. Client/participant can cancel an appointment for an online consultation at any time cancel. Cancellation less than 1 day before: Client pays 100% of the agreed price.

Article 6. Payment

1. Payment should be made immediately upon booking an activity.

Article 7. Force majeure

1. In case the Contractor is prevented from performing the Agreement due to force majeure, the Contractor is entitled to suspend the fulfilment of the Agreement for the duration of the the duration of the prevention or to terminate the Agreement, without being liable to pay any compensation to the Principal/Participant.
2. If the Agreement includes participation in an activity and this is moved to a new date due to the situation mentioned in paragraph 1, this does not provide grounds for cancellation free of charge.
3. Force majeure on the part of the Contractor shall include failures on the part of third parties engaged by the Contractor, strikes, operational disturbances, fire, flooding, interruptions or failures in the power and/or telecommunication facilities.

Article 8. Copyright & intellectual property rights

1. All copyrights and other intellectual property rights belong exclusively to the Provider.
2. A Principal/Participant of an activity is not allowed to use, edit or otherwise use or publish workbooks, pictures, images or the content information offered to the participant for commercial purposes, unless the Contractor has given prior written permission. Violation of this will have legal consequences in all cases.
3. A Principal/Participant is not allowed to make video or audio recordings during an activity. If these rules are violated, this may result in you no longer being allowed to participate.

Article 9. Liability

1. The Contractor shall make every effort to ensure that the meetings are pleasant and safe for each Participant. Attendance at the meetings is at the Participant's own risk.
2. Provider shall only be liable to Principal/Participant for damage resulting from a serious attributable failure in the performance of the Agreement.
3. Provider is not liable for loss, damage or theft of items brought by Participant.
4. Provider shall exercise due care when engaging third parties not working in its organisation (such as advisors, experts or service providers). Provider is not liable for serious shortcomings towards Principal or Participant or for any errors or shortcomings of these third parties. In such a case, Principal is obliged to hold the third parties engaged liable himself and to recover any damage suffered from these third parties. 
5. The Contractor is not liable for damage suffered by the Principal or Participant, of whatever nature, if the Contractor, in the performance of its assignment, has relied on incorrect and/or incomplete data provided by the Principal.
6. Any action you take as a result of participating in an activity or an online programme is entirely the responsibility of the Participant. Making decisions based on the programmes, products, services and websites presented by Provider is done voluntarily and at the full responsibility of Participant. Provider advises to contact an expert before taking any drastic actions, or actions that may have consequences in any form. Contractor cannot be held liable for consequences under any circumstances.

Article 10. Confidentiality & Privacy

1. Conversations between Contractor and Participant are considered strictly confidential. Information is considered confidential if this has been communicated by Principal or if this follows from the nature of the information. Provider shall ensure that this obligation is also imposed on any employees or third parties engaged by him in an assignment. The Contractor shall therefore not make any disclosure to anyone, including the Client, regarding the content and course of these interviews, unless the Participant has given permission for this.
2. Both during and after completion of the Agreement(s) with the Client, the Contractor shall keep secret and handle with care all data and knowledge of the Client provided in the context of the Agreement(s) with the Client, subject to any obligation imposed on him by law or by an authorised government body to disclose certain data.

Article 11. Rules of conduct

1. Each participant agrees to the following code of conduct:
   • Openness
   • Respect towards others
   • Responsibility for own boundaries and process. Feel for yourself what is right for you and to where you wish to go in the group.
   • Discretion. Everything that is said or happens in the group remains among the participants and does not go to third parties who are not following this training. Ideally, we will only exchange information about other participants in their presence.
2. In order for the activities to proceed in an orderly manner, Participant must follow instructions during the meeting.
3. We reserve the right to deny Participant access immediately if:
   • Participant does not follow the instructions
   • Participant makes long-term recordings
   • Participant disrupts the activity in any way.
4. In all of the above incidents, Participant will be immediately removed from the meeting. There is no right to a refund of the participation fee in these cases.

Article 12. Dispute resolution

1. Belgian law shall apply to every agreement between Provider and Principal.